Refund and Returns Policy

Shop with Confidence on Kiritiri

At Kiritiri Online Marketplace, we want customers to receive products that match what they ordered and are delivered in the condition reasonably expected.

If you receive an eligible product that is:

Damaged
Defective
Incorrect
Missing important components
Materially different from its description

or you otherwise qualify for a return under this Policy or applicable law, we’ll help guide you through the appropriate return, replacement or refund process.

This policy applies to eligible purchases made through Kiritiri Online Marketplace and should be read together with our Terms and Conditions, Privacy Policy, Shipping Policy and applicable seller or manufacturer warranty terms.

Nothing in this Policy is intended to remove or limit consumer rights that cannot lawfully be excluded under Kenyan law.

Quick Returns Guide

1. Contact Kiritiri

Notify us that you have a problem with your order.

2. Provide Your Order Details

Share your order number, product information and reason for the return.

3. Provide Evidence Where Necessary

Photos or videos may be requested for damaged, defective, incomplete or incorrect products.

4. Return the Product if Approved

Follow the return instructions provided to you.

5. Product Is Inspected

The returned item may be checked to confirm its condition and the reason for return.

6. Resolution

Depending on the circumstances, an approved claim may result in:

Replacement
Repair where appropriate
Exchange
Refund
Other appropriate remedy