Your Privacy Matters to Us

At Kiritiri Online Marketplace, we respect your privacy and are committed to handling your personal information responsibly, transparently and securely.

This Privacy Policy explains how Kiritiri collects, uses, stores, shares and protects personal data when you:

  • Visit Kiritiri.com
  • Create or manage an account
  • Browse or purchase products
  • Place an order through WhatsApp
  • Make a payment
  • Contact customer support
  • Subscribe to marketing communications
  • Register as a vendor
  • Operate a vendor store
  • Use other Kiritiri marketplace services

This Policy should be read together with our Terms and Conditions, Returns Policy, Shipping Policy, Cookie information and other applicable marketplace policies.

Kiritiri processes personal data in accordance with applicable Kenyan data-protection requirements, including the Data Protection Act, 2019 and the Data Protection (General) Regulations, 2021. Kenya’s Office of the Data Protection Commissioner is responsible for regulating personal-data processing and protecting data-subject rights.

1. Who We Are

For purposes of this Privacy Policy:

“Kiritiri,” “we,” “us,” or “our” refers to Kiritiri Online Marketplace, the operator of Kiritiri.com, to the extent that Kiritiri determines how and why personal data is processed.

Kiritiri operates a multi-vendor online marketplace that connects customers with sellers offering products through the platform.

In some circumstances, individual marketplace vendors or other service providers may independently determine how they process information provided to them. Where this occurs, they may have their own legal responsibilities regarding personal data.

2. What Is Personal Data?

Personal data means information relating to an identified or identifiable individual.

Depending on how you interact with Kiritiri, this may include information such as your:

  • Name
  • Telephone number
  • Email address
  • Delivery address
  • Billing information
  • Account information
  • Order history
  • WhatsApp contact details
  • Device information
  • IP address
  • Customer-support communications
  • Transaction information

We aim to collect only information that is relevant and reasonably necessary for legitimate marketplace purposes.

3. Information We Collect

3.1 Information You Give Us

You may provide personal information when you:

  • Create an account
  • Place an order
  • Use Order Through WhatsApp
  • Enter delivery information
  • Contact customer support
  • Request a return or refund
  • Subscribe to newsletters
  • Leave reviews
  • Create a wishlist
  • Contact a vendor
  • Register as a vendor
  • Complete a vendor profile
  • Participate in a promotion
  • Submit a contact form

This information may include:

Identity Information

  • Full name
  • Username
  • Business or store name
  • Identification information where legitimately required for verification

Contact Information

  • Phone number
  • Email address
  • Delivery address
  • Billing address
  • County, town or delivery location

Account Information

  • Username
  • Password in protected form
  • Account preferences
  • Saved addresses
  • Wishlist
  • Order history

We should never need your plain-text password after account creation and will never ask you to send your password through WhatsApp, email or an ordinary support message.

4. Order Information

When you purchase through Kiritiri, we may process information including:

  • Order number
  • Products ordered
  • Quantity
  • Product variations
  • Seller
  • Price
  • Delivery charges
  • Total order amount
  • Delivery destination
  • Order status
  • Payment status
  • Return information
  • Refund information
  • Customer communications relating to the order

We use this information to process, manage and support marketplace transactions.

5. WhatsApp Orders

Kiritiri allows customers to begin certain purchases using an Order Through WhatsApp option.

When you use this service, information you provide through the conversation may include:

  • Your WhatsApp phone number
  • Profile information visible through WhatsApp
  • Product you wish to purchase
  • Quantity
  • Delivery location
  • Delivery instructions
  • Order amount
  • Payment confirmation information
  • Messages exchanged regarding your order

We use this information to:

  • Confirm your order
  • Verify product information
  • Calculate or confirm applicable delivery charges
  • Provide payment instructions
  • Verify payment
  • Coordinate order processing
  • Provide customer support
  • Resolve problems relating to your transaction

WhatsApp is operated by a third party. Your use of WhatsApp is also subject to the privacy terms and policies applicable to that service.

6. M-Pesa Payment Information

Where you pay for a Kiritiri order using M-Pesa, we may receive or record information necessary to identify and verify the transaction.

This may include:

  • Transaction reference
  • Amount paid
  • Payment date and time
  • Payment status
  • Information associated with the transaction that is made available to the merchant

Kiritiri M-Pesa Till

For the payment process currently described by Kiritiri:

M-Pesa Till Number: 603460

We Do Not Need Your M-Pesa PIN

Kiritiri does not require you to provide your:

  • M-Pesa PIN
  • One-time password (OTP)
  • Mobile banking password
  • Debit or credit card PIN
  • Account password

Never send this information to a Kiritiri vendor, employee, support representative or anyone claiming to represent Kiritiri.

7. Vendor Information

If you apply to sell through Kiritiri, we may collect information necessary to create, administer and verify your vendor account.

Depending on applicable requirements, this may include:

  • Vendor name
  • Full name of responsible person
  • Business name
  • Store name
  • Email address
  • Phone number
  • Business location
  • Business description
  • Product categories
  • Store logo and banner
  • Registration information
  • Tax information where applicable
  • Identity or verification information where legitimately required
  • Payment or payout information
  • Product listings
  • Order records
  • Customer-service activity

We use vendor information to operate the marketplace, manage seller accounts, facilitate transactions, prevent fraud and maintain marketplace integrity.

8. Information Collected Automatically

When you visit Kiritiri.com, certain information may be collected automatically through server logs, cookies and similar technologies.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location derived from technical information
  • Referring page or website
  • Pages visited
  • Date and time of access
  • Session information
  • Search activity
  • Products viewed
  • Cart activity
  • Website interactions
  • Error and performance information

We may use this information to operate, protect, understand and improve the marketplace.

9. Cookies and Similar Technologies

Kiritiri may use cookies and comparable technologies to make the website function effectively and improve your experience.

Cookies may include:

Essential Cookies

These support functions such as:

  • Account login
  • Shopping cart
  • Checkout
  • Security
  • Session management
  • Website functionality

Preference Cookies

These can remember choices such as:

  • Language
  • Location preferences
  • Recently viewed products
  • Display preferences

Analytics Cookies

Where enabled, these may help us understand:

  • Website traffic
  • Page performance
  • Product interest
  • Visitor behaviour
  • Technical problems

Advertising or Marketing Cookies

Where enabled and legally permitted, these may be used to measure advertising effectiveness or provide more relevant communications.

You can manage cookies through your browser or available cookie-preference controls. Blocking certain essential cookies may affect website functionality.

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