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Welcome to the Kiritiri Online Marketplace Frequently Asked Questions page. Here you'll find answers to common questions about: Shopping WhatsApp orders M-Pesa payments Delivery Shipping Returns Refunds Product information Customer accounts Vendor registration Marketplace safety Can't find the answer you're looking for? Kiritiri Customer Support +254 750 202080
Shopping on Kiritiri
Kiritiri is an online multi-vendor marketplace that connects shoppers with sellers offering products across different categories. Customers can browse products, compare available options and order products online, while eligible businesses can register as vendors and sell through the marketplace.
Kiritiri offers products across categories that may include: Smartphones Laptops Electronics Televisions Home audio Home appliances Kitchen appliances Home and kitchen products Fashion Beauty and personal care Accessories Furniture Tools Business products Product availability changes as vendors update their stores and inventory.
You can browse many parts of the marketplace without signing in. Some features, such as managing orders, wishlists or account information, may require a Kiritiri account.
You can: Use the search bar. Browse product categories. Visit brand pages. Explore vendor stores. Browse featured or latest products. Use available product filters.
Ordering Through WhatsApp
Where available: Select the product you want. Click Order Through WhatsApp. You'll be redirected to a private WhatsApp conversation. Confirm the product and quantity. Provide your delivery location. Confirm applicable delivery charges. Confirm the total amount. Follow the payment instructions. Wait for payment verification and order processing.
The Order Through WhatsApp button opens a private WhatsApp conversation where you can confirm important information before paying. This may include: Product Quantity Variation Price Delivery location Delivery cost Total amount payable
Payments
After confirming your order through WhatsApp, you'll receive payment instructions. For Kiritiri's current M-Pesa ordering process, use: M-Pesa Buy Goods / Till Till Number: 603460 Confirm your total amount before making payment.
603460 Always verify the Till Number carefully before authorizing the transaction. Is 603460 a PayBill number? No. 603460 is a Till Number, not a PayBill number. Use the appropriate M-Pesa Buy Goods / Till payment option.
A Till/Buy Goods transaction is different from a PayBill transaction. Follow the M-Pesa Buy Goods process and the payment instructions provided when your Kiritiri order is confirmed.
No. Never. Kiritiri does not need your M-Pesa PIN to confirm an ordinary payment. Never share your: M-Pesa PIN OTP Bank password Card PIN Kiritiri password with anyone.
Always confirm: Correct product Quantity Delivery location Product price Delivery charge Total amount M-Pesa Till Number 603460 before pressing Send.